Cohere's Automated Helpdesk Solutions
Full support down to each employee's desktop done better and at a fraction of the cost you would pay to do it in-house.
Cohere's automated helpdesk (powered by ATS) offers businesses the optimum flexibility necessary to provide both reactive task-oriented and proactive process-oriented support services.
Cohere uses automated system generated reports and data to plan resources at optimum staffing levels and measure productivity. These tools also allow us to manage workflows, service levels, escalate issues, implement change, survey customers and report performance. Cohere's 24x7x365 Contact Center is always available to assist your users with software and hardware questions on commonly used platforms such as Microsoft Windows and Office applications, plus a variety of off-the-shelf software packages.