Business VoIP & Hosted PBX

Key Features

• Best-of-breed carrier grade Broadsoft environment - Broadsoft is the industry standard for carrier grade soft switching technology. It offers integration with over 100 disparate models of IP phones as well as a variety of off the shelf business applications while having the most comprehensive feature set in the industry.

• International Support and Access - Cohere currently supports voice clients in sixteen different countries on four continents and can currently provide its clients with DID's for over 61 countries permitting for a seamless virtual office experience.

• Built in disaster recovery with fail-over capabilities - As Cohere's services are controlled from the cloud, if ever a phone call cannot reach your desk phone, Cohere can re-route that call to any other multiplicity of devices dynamically.

• Integration with Best-of-Breed Business Applications - From Cisco's SCCP, Microsoft's Lync server and EsnaTech to Salesforce, ACT and SharePoint, to Gmail, Outlook and Zimbra, to Firefox and Internet Explorer, find an integrated voice solution that permits you to work in ways you never thought possible.

• Reduced CapEx and OpEx - Cohere's Business VoIP Hosted PBX can help you reduce CapEx by up to 70% and OpEx by up to 40% while gaining in overall security, reliability and functionality.

Product Benefits

• Reduce Capital and Operational Costs - Cohere's bundled fully managed and supported hosted solution permits you to eliminate telephone maintenance, support and software upgrade related fees while re-deploying in-house staff to more mission critical activities.

• Simplify Technology Administration - Cohere eliminates complex administration because there is no equipment to maintain and support, and since Cohere provides full support from your desktop to your final calling destination, you can rest assured that you've simplified at least one area of your business.

• Improve Employee Productivity - Consolidate employee messaging such as voicemails, e-mails and faxes into a single inbox effectively reducing unproductive administration time while gaining access to a variety of toolbars and mobile applications that can be used anywhere in the world.

• Provide Better Customer Service - Create a local presence anywhere and receive "virtual" office numbers with full dynamic functionality, giving the image of a single, physical location and the look and feel of a corporate giant.

• Regain Confidence in your Infrastructure - With fully redundant geographic hosted server locations in New York and carrier-class equipment with backup power systems & secure co-lo facilities, Cohere offers outstanding reliability for your company's mission-critical communications.

Reduce Capital and Operational Costs

• Fully managed hosted solution provides advanced phone system features like voicemail, automated attendants, and call forwarding, without the need for complex on-site PBX and expensive maintenance, expansions and upgrades.

• Reduce Carrier Fees – Our converged network solution allows you to consolidate circuits, more efficiently use bandwidth and reduce fees.

• Unlimited Local & Long Distance - Cohere offers unlimited local and long-distance calling – including international calls! * Free On-Net Calling – All calls between your Cohere's Broad Exchange (BxS™) VoIP connected offices and remote workers are free.

• 100% Scalable - Scale your business simply and cost effectively by adding or reducing the exact number of phone extensions and features you need with a quick call to Cohere's Customer Care.

Simplify Technology Administration

• Cohere eliminates complex administration because there is no equipment to maintain and support, and since Cohere provides full support from your desktop to your final calling destination, you can rest assured that you've simplified at least one area of your business.

• Consolidate Network Architecture – As a converged solution Cohere provides all the connectivity you need for voice, data and video over one connection so you don't have to deal with multiple vendors.

• Point & Click User Control – Advanced features like call forwarding, simultaneous ring, voice-mail to e-mail are easily access through a web portal or toolbar application.

• Administrator Portal - Moves, ads and changes are easily accomplished through an administrator web portal or a quick phone call to Cohere's customer support.

Improve Employee Productivity

• Unified Messaging – Consolidate employee messaging – voicemails, e-mails and faxes in a single inbox reducing unproductive administration time.

• Voicemail-to-Text (V2T) – Speech recognition technology converts voicemails into text and allows employees to access, respond or share them via any Internet connection - desktop, laptop or handheld devices.

• eFax – Send and receive faxes directly from your e-mail client, improving security, reducing response times and freeing employees from the fax machine.

• Remote Access – Give employees access to the full features of your phone system whether in satellite offices or home offices, anywhere, any time.

• Advanced Features - Such as VoiP Call Recording for (SOX) Sarbane-Oxley Compliance and Push-To-talk or Barge-In are all features that can be made available with a Cohere Business VoIP system.

Provide Better Customer Service

• Simultaneous Ring – Stay in touch with your customer's needs, improve responsiveness, and never miss a call.

• SalesForce.com Integration – Quickly handle incoming calls with profile pop-ups and rapid registration of new callers within the application.

• Virtual Office – Create a local presence anywhere and receive "virtual" office numbers with full dynamic functionality, giving the image of a single, physical location and the look and feel of a corporate giant.

Regain Confidence in your Infrastructure

• Precision Engineering - Cohere's patented, custom engineered network design ensures real-time applications such as voice and video, have priority over traditional data.

• Quality of Service – Cohere provides enterprise-grade Quality of Service (QoS) to guarantee voice quality, all on one invoice.

• Security and Reliability – With fully redundant geographic hosted server locations in New York and carrier-class equipment with backup power systems and secure co-lo facilities, Cohere Communications offers outstanding reliability for your company's mission-critical communications.

PRODUCTS & SERVICES