IT Support & Services
Cohere has over a seven years of experience in a vast range of IT support services. Over the years we have refined these in order to provide a comprehensive suite of solutions configured specifically with your business needs in mind.
Cohere offers a diverse range of network and IT systems support services that let you maximize the potential of your infrastructure. We offer proficient support in a variety of areas ranging from network planning to server configuration while providing quality solutions, services and IT support for any sized enterprise.
Our services are designed to be flexible and we can deliver tailored solutions by combining services to meet your specific requirements.
On-line Back-up Services - secure and accessible from anywhere
- This service provides a fully automated and highly secure off-site backup solution for all your critical data.
- We provide reliable back-up systems on a scheduled or real-time basis.
- Be up and running within minutes regardless of the impact.
- Provide a flexible solution that can be adapted to individual end-user requirements.
IT Consultants - on-demand, when needed
All companies at some stage require out-sourced expertise to enable them to expand while getting better value for their money. Cohere augments your IT initiatives by providing implementation, architectural, operational and strategic planning frameworks. Our experienced IT engineers minimize risk during times of change and work in tandem with your business strategy. We offer a complete portfolio of IT consulting, project management and implementation services including:
- Network Design and Security.
- Upgrades and installations of systems.
- Full management of your IT infrastructure.
Our dedicated helpdesk teams are experienced engineers who resolve IT issues comprehensively with a focus on quality assurance
Project Management - providing the right expertise
We have a dedicated team of project managers with years of experience across a wide range of business sectors. Whether you require management of an upgrade, rollout, software deployment or even an office relocation, we aim to deliver a quality solution and manage the project right through to completion letting you focus on your core business.
We can provide project managers who have strong track records of successful troubleshooting and project recovery, and who are experienced at turning around projects that are failing.
- Devise a project plan.
- Structured approach methodology.
- Manage risk.
- Set change and control policies.
- Management of project costs - set to budgets.
- Ensure quality.
Benefits
1. Simplify Technology Administration
2. Provide Better Customer Service
3. Regain Confidence in your infrastructure
Simplify Technology Administration
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Eliminate Equipment – Cohere eliminates complex equipment that there is no need to maintain and support. Since Cohere provides full support, you can rest assured that you've simplified at least one area of your business.’
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Consolidate Network Architecture – As a converged solution Cohere provides all the connectivity you need for voice, data and video over one connection so you don’t have to deal with multiple vendors.
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Administrator Portal - Moves, ads and changes are easily accomplished through an administrator web portal or a quick phone call to Cohere's customer support.
Provide Better Customer Service
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Virtual Office – Create a local presence anywhere and receive "virtual" office numbers with full dynamic functionality, giving the image of a single, physical location and the look and feel of a corporate giant.
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Piece of Mind – When you know that your system is reliable you can be that much more reliable for your own clients.
Regain Confidence in your Infrastructure
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Security and Reliability: With fully redundant geographic hosted server locations in New York and Toronto that have carrier-class equipment with backup power systems and secure co-lo facilities, Cohere Communications offers outstanding reliability for your company's mission-critical communications.
