Unified Communications
Cohere’s Unified Communications suite integrates services such as instant messaging, IP telephony, video conferencing and speech recognition with non real-time communication services such as integrated voicemail, e-mail, SMS and fax.
Unified Communications Platforms and Technologies
- Google Business App. Integration
- VoIP integration
- Outlook Integration
- SalesForce Integration
- Visual Voicemail
- Voice Reply to email messages from your desktop phone (via email)
- Windows 7 Integration
UC Mobility
- UC Client for Smart Phones
- Caller ID on Desktop (soft Phone Capability)
- Internal IM capability with Auditing (secured through Voicemail server)
- Text Messaging with Auditing (secured through Voicemail server)
- View colleague location and availability (through Voicemail server)
- Web portal – VVM Visual Voicemail – Visual Live Directory
- Location selection
- Follow Me
- Voicemail
- Calendar Notifications
- Contacts
- Wake up Calls
E-fax (soft fax)
Fax client that is part of the Unified Messaging suite permitting you to fax and receive faxes from your computer.
Benefits
1.Simplify Technology Administration
2. Improve Employee Productivity
3. Provide Better Customer Service
4. Regain Confidence in your infrastructure
Simplify Technology Administration
Eliminate Equipment – Cohere eliminates complex equipment because there is no equipment to maintain and support, and since Cohere provides full support from your desktop to your final calling destination, you can rest assured that you've simplified at least one area of your business.- Consolidate Network Architecture – As a converged solution Cohere provides all the connectivity you need for voice, data and video over one connection so you don’t have to deal with multiple vendors.
- Point & Click User Control – Advanced features like call forwarding, simultaneous ring, voice-mail to e-mail are easily accessed through a web portal or toolbar application.
- Administrator Portal - Moves, ads and changes are easily accomplished through an administrator web portal or a quick phone call to Cohere's customer support.
Unified Messaging – Consolidate employee messaging – voicemails, e-mails and faxes in a single inbox reducing unproductive administration time.- eFax – Send and receive faxes directly from your e-mail client, improving security, reducing response times and freeing employees from the fax machine.
- Remote Access – Give employees access to the full features of your phone system whether in satellite offices or home offices, anywhere, any time.
Provide Better Customer Service
Simultaneous Ring – Stay in touch with your customer’s needs, improve responsiveness, and never miss a call.- SalesForce.com Integration – Quickly handle incoming calls with profile pop-ups and rapid registration of new callers within the application.
- Virtual Office – Create a local presence anywhere and receive "virtual" office numbers with full dynamic functionality, giving the image of a single, physical location and the look and feel of a corporate giant.
Regain Confidence in your Infrastructure
Precision Engineering - Cohere's patented, custom engineered network design ensures real-time applications, such as voice and video, having priority over traditional data.- Quality of Service – Cohere provides enterprise-grade Quality of Service (QoS) to guarantee voice quality, all on one invoice.
- Security and Reliability: With fully redundant geographic hosted server locations in New York and carrier-class equipment with backup power systems and secure co-lo facilities, Cohere Communications offers outstanding reliability for your company's mission-critical applications.
