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Unified Communications

Cohere's Unified Communications Solutions

Seamless productivity enhancing, communications enabling solutions designed to meet your business needs

Cohere Communications offers integration with a variety of third party Unified Communication solutions; From Google Gadgets and Mobile clients to Microsoft Lync server 2010 integration with Broadsoft's soft switch and Bria for Broadsoft's presence and mobility offerings … we have a solution that will meet your needs at a price point you will find attractive.

The entire solutions suite integrates services such as instant messaging, desktop sharing, application sharing, directory sharing, CRM integration, IP telephony, video conferencing, speech recognition, voice reply to email, visual voicemail, integrated voicemail, e-mail, SMS and fax.

"No matter your current or desired environment, Cohere has a voice enabled unified communications solution that will increase your overall enterprise productivity."

Key Features

  • 4 different UC suites to choose from - Depending on the feature set you want, we have a solution that meets those needs.

  • Instant Messaging with Federated Presence - Locate your colleagues and interact with them on the fly.

  • Desktop, Screen and Document Sharing - Increase employee productivity with desktop, screen and document sharing.

  • Find-me / Follow-me Functionality - Receive and make calls seamlessly anywhere you are in the world.

  • Complete Mobile Device Support - Full support for Iphone, BlackBerry, Android, Nokia and Windows Phone.

Product Benefits

United Communications Mobility

  • UC Client for Smart Phones

  • Caller ID on Desktop (soft Phone Capability)

  • Internal IM capability with Auditing (secured through Voicemail server)

  • Text Messaging with Auditing (secured through Voicemail server)

  • View colleague location and availability (through Voicemail server)

  • Web portal – VVM Visual Voicemail – Visual Live Directory

  • Location selection

  • Follow Me

  • Voicemail

  • Calendar Notifications

  • Contacts

  • Wake up Calls

Reduce Capital and Operational Costs

  • Our converged network solution allows you to consolidate circuits, more efficiently use bandwidth and reduce a variety of different costs. Eliminate high costs and extensive time lost with travel.

Simplify Technology Administration

  • Eliminate Equipment– Cohere eliminates a complex in-house infrastructure as there is no equipment to maintain and support, and since Cohere provides full support from your desktop to your final calling destination, you can rest assured that you've simplified at least one area of your business.

  • Consolidate Network Architecture – As a converged solution, Cohere provides all the connectivity you need for voice, data and video over one connection so you don't have to deal with multiple vendors.

  • Point & Click User Control – Advanced features like call forwarding, simultaneous ring, voice-mail to e-mail are easily access through a web portal or toolbar application.

  • Administrator Portal - Moves, ads and changes are easily accomplished through an administrator web portal or a quick phone call to Cohere's customer support.

Improve Employee Productivity

  • Unified Messaging – Consolidate employee messaging – voicemails, e-mails and faxes in a single inbox reducing unproductive administration time.

  • eFax – Send and receive faxes directly from your e-mail client, improving security, reducing response times and freeing employees from the fax machine.

  • Remote Access – Give employees access to the full features of your phone system whether in satellite offices or home offices, anywhere, any time.

Provide Better Customer Service

  • Simultaneous Ring – Stay in touch with your customer's needs, improve responsiveness, and never miss a call.

  • SalesForce.com Integration – Quickly handle incoming calls with profile pop-ups and rapid registration of new callers within the application.

  • Virtual Office – Create a local presence anywhere and receive "virtual" office numbers with full dynamic functionality, giving the image of a single, physical location and the look and feel of a corporate giant.

Regain Confidence in your Infrastructure

  • Precision Engineering - Cohere's patented, custom engineered network design ensures real-time applications such as voice and video, have priority over traditional data.

  • Quality of Service – Cohere provides enterprise-grade Quality of Service (QoS) to guarantee voice quality, all on one invoice.

  • Security and Reliability – With fully redundant geographic hosted server locations in New York and carrier-class equipment with backup power systems and secure co-lo facilities, Cohere Communications offers outstanding reliability for your company's mission-critical communications.