Unified Communications (UC) increases employee productivity, reduces costs and enhances customer engagement. A UC solution can integrate a firm’s business phone system, Interactive Voice Response (IVR), voicemail, conference call bridge, instant message, chat, fax, email and video conferencing — all within a single hosted environment. It can also integrate with Web, Customer Relationship Management (CRM) and social media applications to create a more dynamic and customer-centric business ecosystem.
Cohere’s UC Solution enables companies to stop managing carriers, hardware and software vendors and receive telco quality hosted PBX integrated with highly-advanced unified communications features from a single source. We integrate real-time and non real-time communications with your business processes across multiple devices and media types. Cohere makes it possible for companies’ remote and mobile employees to gain access to the same communications and collaboration tools as their office colleagues, whether working from a desktop or mobile device across the office, country or in another continent.
Cohere’s UC solution includes hosted VoIP with customizable configurations, SIP trunking, call center and predictive dialer integration, voice-to-text, compliant call recording, bridging, barge-in, and an IPC global network to enable automated ring-down capabilities. Our feature set offers more third-party integrated applications than any other enterprise solutions provider. Cohere’s UC solution enables people to seamlessly connect, communicate and collaborate to improve business agility and bottom-line results.